Remote Workers and How They Learn

AGL & Associates recently completed their November research report; this month, the focus was on remote work, learning styles, and soft skills. In this article, we’ll break down the findings and reveal implications that could be helpful for future use.

We’ll start with a short vignette of the remote worker; who is working remotely?

Kristy is a recent college graduate and just earned her first position in a finance firm of her choice. She is a hybrid worker; she likes working remotely especially since she likes working independently, but wants to ensure that she is making connections when she is in the office. Kristy is eager to learn new skills in her first real job and likes that her firm offers her virtual classes, especially ones that “learn by doing.” She asks her manager which classes are the most pertinent to her position, and she decides on a soft skills class that will help her with virtual communication.

Let’s pull this apart a little bit:

She is a hybrid worker, as are 53% of our remote workers, which means she works both remotely and in-office. This is an important distinction as hybrid workers have unique needs that demand further research.

Kristy wants to learn soft skills. Google defines soft skills as “personal attributes that enable someone to interact effectively and harmoniously with other people.” Although 64% of participants have received soft skills training, 51.1% are still very interested in further training if it were offered as those skills important for work to be done efficiently and effectively. Although she (along with most remote workers) is tech-savvy and a self-starter, she wants to work on communication and building relationships.

Lastly, she likes to learn by doing, otherwise known as kinesthetic learning. This is extremely important, especially when considering virtual learning. How can we interactively teach when we are working together virtually? With the development of new technology such as VR and AR, interactive trainings are becoming more and more of a possibility.

If you have any tips of training in a virtual space, please reach out! We always love to hear from you.